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Leading enterprise design teams
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Guided UX strategy across marketing and service journeys—simplifying complexity, expanding personalization, and leading a growing team of 14 designers and writers.
A two-year, multi-team effort that drove a 93% increase in leads, 65% higher engagement, 19% improvement in ease of doing business, and 20% faster site speed
Designed and delivered these solutions from concept to launch
Navigation for 20M+ financial customers
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Led the overhaul of a fragmented navigation experience—unifying platforms and improving discoverability across hundreds of service and marketing pages.
Robust digital platform that empowers millions of customers to take control of their financial health through a suite of tools, articles, and lesson plans that are personalized to their unique needs.
Built the design function from scratch—delivered a customerportal, mentored 12+ interns, and helped Legacy scale to 50+ employees and millions in revenue.
